Bliss Process

Bliss Training & Consulting is dedicated to providing the very best services to its clients. As an experienced consulting firm, we leverage our expertise with individual, team and organizational learning to foster meaningful and productive engagements that promote expected performance behaviors. Our engagement starts by understanding the learning that is being sought to drive the business. We then work with our clients to design organizational and employee experiences that promote sustainable results.

Define:

• understand organizational culture and corporate expertise
• identify learning needs, objectives and outcome expectations

During this phase, we work directly with our clients to clearly define the current learning environment and identify the internal experts who will be involved throughout the design process. We listen, ask questions, take input and work hard to understand the specific project objectives and expected learning outcomes. We may also use interviews, focus groups or assessments to help us gain valuable insights into the organizational culture and learning needs.

Design:

• collaborate to develop best fit solutions
• emphasis on desired knowledge, skills, and behaviors

Our team gets together to generate a customized “learning design.” There are many approaches and techniques that we draw upon to achieve organizational learning - from communicating insights for planning to skill-building workshops that teach role behaviors. The design is a collaborative process as we use client feedback to modify the design and internally communicate objectives to the intended audience.

Deliver:

• guided learning approach
• attention to practical application and emerging needs

Based upon the learning design, a team of BTC facilitators is assembled to train internal practitioners or professionally deliver the program. Our blended instructional format focuses on active learning techniques with an emphasis on guided observation, practice and experimentation. Our staff is quick to react to emerging needs and maintains a focus on translating each learning experience directly into practical work application to achieve maximum results.

Partner:

• evaluate learning outcomes and resulting business performance
• link to existing organizational systems

We are committed to serving as a continuing resource even after the learning design and delivery portion of an engagement. Our work includes careful evaluation according to Bliss learning principles and consultation for linking learning experiences to broader human resource systems for sustainable results.